Returns & Exchanges
At Peet's Coffee, we want you to love every cup. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on eligible merchandise and non-perishable items.
Initiate Your Request
Contact our Customer Experience team via our online portal or email with your order number to begin the return authorization process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and components are included to qualify for a full refund.
Ship Items Back
Attach the provided prepaid shipping label or use a carrier of your choice to send the items back to our distribution center.
Receive Your Refund
Once our team inspects the returned goods, we will issue a credit to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing